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Polestar Netherlands - Social Media & Community Marketeer

Polestar Netherlands - Social Media & Community Marketeer

We have an exciting opportunity at Polestar Netherlands for someone who thrives in a fast-paced, exciting, and challenging scale-up organisation. The Netherlands is one of the key European markets and as Polestar scales up the operations, we are now seeking a Social Media & Community Marketeer to join the Dutch Polestar team.

This is a key role reporting to the NL Head of Marketing & PR, where you will be responsible for their communities.

We seek a native Dutch professional who is structured, proactive, consumer centric and commercially results-driven. You are team-spirited and share Polestars' vision and passion. Your Dutch and English writing is top notch.

The Polestar Community Management team works proactively and reactively by engaging with their community in a timely, personalized, Polestar way, by responding and interacting with information and drive positive energy to make sure that the community of fans, followers and customers is seen and appreciated, every day, along their journey with Polestar.

What you'll do:

• Handle incoming social media communication, using the social media management tool and additional dashboards;
• Engage with fans, customers, potential customers, industry professionals and journalists and build and maintain relationship with local forum admins;
• Co-develop, produce and distribute a local content plan;
• Liaise with external agencies to ensure accurate brand representation;
• Respond to comments and customer queries according to SLA;
• Coordinate with the Central CM team, Polestar Support, Global and Local Marketing and PR teams to ensure brand consistency and work closely with the Central CM team to align with Polestar’s communication objectives;
• Align with supporting Community Management agency;
• Monitor and report on feedback and online review and report on local forum activity;
• Maintain local translated respons matrix;
• Comply local monthly report to share with Central CM team;
• Stay up to date with information and updates from Polestar HQ and the online world (social media, forums, blogs);
• Relay community feedback to relevant internal stakeholders;
• Attend networking events or relevant industry workshops.

One of the key elements of this role is to work together with the service managers in the CX team to perfect Polestars’ customer service.

You and your skills:

• Open-minded attitude and willingness to learn;
• Fast thinker with attention to detail and ability to multitask;
• Well experienced within the social sphere, personal user of social media channels (experience with Facebook, Instagram, LinkedIn, Twitter, YouTube amongst others is essential);
• Excellent digital writing skills in both Dutch and English language;
• Eloquent, excellent verbal communication;
• Customer focused, support and service oriented;
• Understands the importance of brand guidelines like tone-of-voice;
• Understands the importance of social media and online communication for brands;
• Knowledge of online marketing and marketing channels;
• BSc degree in communication or relevant field of Marketing/ Communication;
• Agency experience is a pre, as well as experience with tech/ design brands;
• A high degree of commercial and business acumen is required;
• Some travel may be required to the global head office in Gothenburg, Sweden and agency partners in the NL.

Polestar

Polestar, an electric performance car brand, determined to improve the society we live in. Focus on uncompromised design and technology. Passion and emotion drive them, electricity and innovation drive their cars. Their products are excellent, efficient and entertaining.

In Polestar’s future, there is no room for shortcuts, excuses or compromises. They are all in, dedicated on their ambition. Guiding the industry forward through pure, progressive performance.

Is this you? If you are interested in joining the Polestar family, please submit your CV as soon as possible. We apply a continuous selection process and interviews will be held continuously.

Locatie

Amsterdam/ Beesd

Contactpersoon

Van der Wijngaart & Partners

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Contact

Van der Wijngaart & Partners BV
Hoevestein 15
4903 SE
Oosterhout (NB)

Tel. 0162 - 46 67 32
Fax 0162 - 45 60 75

Mail info@vdwp.com

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