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Volvo Car Netherlands - Head of 'Care by Volvo'

What’s in it for you?

The automotive industry is changing rapidly and so are the demands and expectations among consumers. Volvo Cars has taken a strategic decision to lead this change.
This means not only to continue to build state of the art premium cars, but to rethink the entire consumer experience and creating competitive offers showing that Volvo puts consumers’ needs in the center. 'Care by Volvo' is a ground breaking premium Subscription Service and you don’t want to miss out on being part of this journey.
As a new company within Volvo Car Group, (Care by Volvo Car AB with local subsidiaries) they have one clear aim - to give you back more time to do the things you love.
Welcome to the future of car experience, where a simple monthly subscription is all you need.

What will you do?

As Head of 'Care by Volvo' in the Netherlands your mission is to make sure that the subscription model becomes a cornerstone of the future business. In collaboration with the global team you will take ownership of driving the local subscription operations/ business. You will have a key role in the company by owning and developing the local 'Care by Volvo' offer. This means that you will:
• Build a small but high performing team and establish efficient cooperation with global as well as local teams;
• Give input into the global 'Care by Volvo' strategy and tailor this into local conditions;
• Ensure a strong local adaptation of the online experience and integrate with the physical customer experience;
• Develop strategy, processes and structures that drives customer satisfaction throughout the customer journey,In cooperation with the product development team, ;
• Identify new opportunities for developing the product;
• Monitor trends in the automotive industry, especially concerning individual mobility solutions, and secure early indicators of change in consumer behavior;
• Have performance responsibility for local 'Care by Volvo' sales & profit;
• Develop and manage the 'Care by Volvo' retail & service partner network;
• Conceptualization and execution of the local communication and sales strategy, including product modification, designing promotions and developing marketing content.

You will report into Care by Volvo CEO in Sweden. You will be a key part of the local management team and have a dotted line into the Managing Director in the Netherlands.

Do you fit the profile?

To succeed in this role, we believe that you have:
• Ability to convert strategic objectives into practical activities;
• High strategic and analytical skills;
• Ability to motivate others, act as a role model and take great pride in bringing out the best in people;
• Used to, and enjoy working in a truly cross functional and global context, building long lasting relationships;
• Desire to deliver & succeed;
• Experience from working with subscription business models and ideally also e-commerce and retail experience;
• Experience in marketing – with strong focus in brand building and positioning;
• Willingness and motivation to think outside the box with a positive mind-set and ability to embrace change;
• Fluent in Dutch and English, oral and written;
• University Degree;

To be successful in this position, we believe you take great pride in being accountable both for your direct area of expertise as well as the success of your team and its contribution to the overall success of 'Care by Volvo'. We believe that you dare to be bold in a thought through way with integrity and curiosity as guidelines. As a person, you are truly focused on your customers. Since 'Care by Volvo' is in a development phase, you have a big amount of curiosity combined with a strong interest in new technology and business models.

About Volvo

Volvo Cars started producing automobiles in Sweden in 1927. Today, they are global, with sales in about 100 countries. They always focus on innovation and world-leading safety technology. Their history of game-changing achievements positions Volvo Cars as one of the most respected and recognisable car brands in the world. The award-winning Volvo cars continue to set new benchmarks in automotive safety and connectivity, and they are committed to the industry-leading vision for an all-electric future.

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